Privacy Policy

Effective Date: 12 September 2025

Website: https://www.cybpress.com

Entity: Cybpress Innovative Solutions (“we”, “our”, “us”)

1. Introduction

Cybpress Innovative Solutions (“Company”, “we”, “our”, “us”) is committed to protecting the privacy of all visitors, customers, and users (“you”, “your”) of our website https://www.cybpress.com and related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services. By accessing or using our services, you agree to the practices described here.

2. Information We Collect

• a) Personal Information (provided by you)
  Name, email, phone number, billing address, clinic/office address
  Business/organization details (if applicable)
  Domain name preferences, website content, or other project-related data
• b) Transaction & Payment Information
  Order IDs, invoices, and payment status
  We do not store card numbers, CVV, or netbanking credentials. All transactions are securely processed by third-party payment gateways (e.g., Razorpay).
• c) Technical & Usage Data
  IP address, browser type, operating system, referring URLs
  Website interaction data, time spent, pages visited
  Cookies and analytics data (via tools like Google Analytics)
• d) Communication Data
  Messages, support requests, and communications sent to us via email, forms, chat, or phone.

3. How We Use Your Information

• Service delivery – Processing orders, delivering websites, add-ons, hosting, and support.
• Customer communication – Sending updates, invoices, onboarding emails, and service reminders.
• Transaction processing – Handling payments, refunds, cancellations, and renewals.
• Security & compliance – Fraud detection, dispute handling, and compliance with Indian laws.
• Improvement – Website performance monitoring, analytics, and feature improvements.
• Marketing (with consent) – Sharing promotional offers, newsletters, or new service launches.

4. How We Share Information

We do not sell or rent your personal information. We may share information only with:

• Payment processors (Razorpay, banks) to complete transactions.
• Hosting & IT providers to deliver services.
• Legal/regulatory authorities when required by law.
• Third-party tools (analytics, CRM, email services) strictly for business purposes, under confidentiality obligations.

5. Data Storage & Security

• All personal data is stored securely on servers located in India (or other compliant jurisdictions).
• Sensitive payment data is never stored by us; it is handled directly by PCI-DSS certified partners.
• We use encryption (SSL/HTTPS), firewalls, and restricted access controls.
• While we take best efforts, no transmission over the Internet is 100% secure; users share information at their own risk.

6. Cookies & Tracking Technologies

• We use cookies to improve site functionality and provide a personalized experience.
• Cookies may be used for analytics, session management, and marketing campaigns.
• You may disable cookies in your browser, but some features may not work as intended.

7. Your Rights

As a user, you have the right to:

• Access, update, or correct your personal data.
• Request deletion of your data (subject to legal/contractual obligations).
• Opt out of promotional communications.
• Withdraw consent for specific data uses.
• File a grievance with our Data Protection Officer (DPO) if you have concerns.

To exercise these rights, contact us at support@cybpress.com.

8. Data Retention

• Transactional and project data: retained for 7 years (per Indian tax/IT laws).
• Communication & support data: retained until resolved, or up to 3 years.
• Marketing consent: retained until you unsubscribe/withdraw.

9. Children’s Privacy

Our website and services are not directed to children under 18 years. We do not knowingly collect information from minors. If such data is inadvertently collected, it will be deleted upon request.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of these external sites. Please review their policies independently.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”. Significant changes will be notified via email or website notice.

12. Contact Us

If you have questions, complaints, or concerns about this Privacy Policy, please contact us:

Cybpress Innovative Solutions,
5/3410, Kairali Building, mavoor road, Kozhikode, KE, 673004

📧 Email: info@cybpress.com

📞 Phone: +91-7306 335 127

🌐 Website: https://www.cybpress.com